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Is maintenance included in my contract?731 have viewed this question - 2 consider it usefulThe comprehensive service provided to all our tenants also includes ordinary and extraordinary maintenance work, which is covered in the tenancy agreement and provided by a team of our DoveVivo technicians and professionals....Discover more >
What do I need to do to ask for maintenance support?492 have viewed this question - 1 consider it usefulAll maintenance requests, regardless of type, must be reported via the DoveVivo App in the Maintenance section of "The House and Me" menu. ...Discover more >
What are the usual timeframes for ordinary maintenance?448 have viewed this question - 1 consider it usefulThe time required to deal with ordinary maintenance work which can be easily managed by DoveVivo technicians varies according to urgency and extent of reported damage but will in all instances be from several hours up to seven days....Discover more >
Whom should I contact if I have an emergency and the office is closed?752 have viewed this question - 1 consider it usefulIf you need our Customer Care for a real emergency outside the DoveVivo office opening hours, you can still get in touch with us. You can call our 24-hour toll-free helpline throughout the weekend and from 6.30 pm to 9...Discover more >
What do I do if the internet does not work?392 have viewed this question - 1 consider it usefulWe provide internet connection in all our homes. To quickly resolve any issues with the functioning of the broadband line, please contact the telephony operator direct. They will ask you to go through a series of procedures on the modem...Discover more >
Why do I see a maintenance charge on the invoice?449 have viewed this question - 0 consider it usefulMaintenance work is charged for only in case of negligence, neglect, malicious acts or misuse of the apartment's facilities. Charges will vary depending on the amount of damage. For further details on charges, please refer to the Scale of Costs...Discover more >
SEE ALL THE QUESTIONS IN THE SECTION MAINTENANCE
- My room key is missing from my key set. How do I get it?
- What facilities is the apartment provided with?
- Is maintenance included in my contract?
- I lost-they stole my apartment key set. What do I do?
- How do I request any missing item of equipment?
- What do I need to do to ask for maintenance support?
- What are the usual timeframes for ordinary maintenance?
- Whom should I contact if I have an emergency and the office is closed?
- What do I do if the internet does not work?
- Why do I see a maintenance charge on the invoice?